Susan Story | Alliance to Save Energy
EE Commission Member

Susan Story

Senior Vice President & Chief Financial Officer

Susan N. Story is chief financial officer (CFO) of American Water, the largest publicly traded U.S. water and wastewater utility company. In this role, Ms. Story has responsibility for all financial functions, including directing and coordinating all company financial objectives and obligations; ensuring the integrity of financial statements; developing budgets for both annual and interim periods; developing cash management investment strategies; maintaining a financially solvent organization; leading Sarbanes-Oxley; and overseeing the shared services organization.

With more than 30 years of utility experience, Ms. Story is well-versed in overseeing complex financial systems, optimizing cost structures and strengthening internal controls. Prior to joining American Water in April 2013, Ms. Story served as executive vice president of Southern Company, one of America's largest generators of electricity serving both regulated and competitive markets across the southeastern United States. In this capacity, she was a member of the company’s management council and was president and CEO of Southern Company Services Inc., with responsibilities for functional support of all of Southern Company’s subsidiaries. She is also an independent director of Raymond James Financial, a diversified financial services company.

Previously, Ms. Story served as president and CEO of Gulf Power Company, a Florida subsidiary of Southern Company. She has also served as Southern Company’s executive vice president of Engineering and Construction Services, where she had oversight for budgets and schedules of numerous combined cycle power plants and large environmental retrofit projects. Ms. Story began her career at Southern Company as a nuclear power plant engineer and had increasing responsibilities in operations, human resources, customer service, corporate real estate and supply chain.

Ms. Story is actively involved in community and economic development efforts. She currently serves as the national chair for the Center for Energy Workforce Development, and is on the boards of the National Renewable Energy Laboratory and the Alliance to Save Energy. While in Florida, she was appointed to the Federal Judiciary Nominating Commission, the Florida Base Realignment and Closure advisory council and the Task Force on Healthcare Accessibility and Affordability. Ms. Story was a political appointment to the Florida Taxation and Budget Reform Commission, required by Florida law. In addition, she was appointed chair of the Finance and Taxation Committee, which had responsibility for assessing the effects and appropriateness of financial structures of the state and its local governments.

Ms. Story attended executive education programs at Duke University and Oxford University in England, and completed international business studies at Cambridge University and leadership studies at Harvard. She earned a bachelor's degree in industrial engineering from Auburn University and an MBA from the University of Alabama in Birmingham. She completed additional post-graduate coursework in the Master of Finance program at the University of Alabama focusing on financial derivatives, and at the Birmingham School of Law focusing on torts and contracts.

Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 6,700 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 14 million people in more than 30 states, as well as parts of Canada. More information can be found by visiting